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Post Occupancy Evaluation (POE)

Much consideration is given to processes during the design and construction of buildings, including significant assessments and analysis of costs. Unfortunately, there is often less scrutiny when a building is handed over to tenants and facilities management. Benchmarking and evaluating the performance of existing operational buildings is essential for property owners, facilities managers, and tenants so that they can ensure that the building is operating to somewhere near its full potential. Post occupancy evaluations allow this evaluation to take place.

Generally, post occupancy evaluations are conducted twelve months following completion of construction or refurbishment. This allows an adequate settlement for both the occupants and the building itself. Importantly, awareness of building performance should not be stagnant. Rather, it should be something that is constantly considered. NABERS and Green Star Performance (coming in 2013) have allowed this performance to be benchmarked and CETEC have been involved in constructing both of these tools.

CETEC adopts a holistic and independent approach to post occupancy evaluations, incorporating both qualitative and quantitative data. The quantitative data is robust and reliable, while the qualitative data captures the feedback of those within the building to provide additional insights and validate measured data.

CETEC are experts in post occupancy evaluations and can provide valuable recommendations for improvements leading to cost savings for all building stakeholders. Elements of CETEC’s post occupancy evaluations can include (but are not limited to):

CETEC are also able to conduct assessments post occupancy relating to cooling tower management, hazardous materials management, and outrage management following occupancy.


Over the last twenty five years, CETEC have conducted several hundred post occupancy evaluations for a wide range of organisations such as Optus, EPA Victoria, Jones Lang LaSalle, ISIS, Department of Health, Sydney Water, SA Water, Woods Bagot and many others. 

Read about Local Government Super and what they have achieved at 120 Sussex St, Sydney using CETEC's services. They found:

  • Average tenant satisfaction rose from 66 to 82 % after the base building upgrade 
  • Improved IEQ, including better air quality, thermal comfort and lighting, gave tenants an average financial benefit of $188 per square metre

This building is now the lowest energy intensity office building in any Australian CBD.